Privacy Statement and Cookie Statement
Classic Escapes, a subsidiary of Dhiaan Global Associates LLP. (“we” or “us”) values you as our customer and recognizes that privacy is important to you.
This Privacy Statement explains how we collect, use, and disclose data when you use our platform and associated services, your rights in determining what
we do with the information that we collect or hold about you and tells you how to contact us.
Last Updated: 14 Aug 2022
Privacy Statement Summary
What does this Privacy Statement cover?
This Privacy Statement is designed to describe:
How and what type of personal information we collect and use
When and with whom we share your personal information
What choices you can make about how we collect, use, and share your
personal information
How you can access and update your information.
What personal information do we collect and use, and how do we collect
it?
We collect personal information when:
You give us the information
We collect it automatically
We receive it from others
When you create an account or sign-up to receive offers or information on one
of our sites, or make a booking using our platform, you give us your personal
information. We also collect such information through automated technology
such as cookies placed on your browser, with your consent where applicable,
when you visit our sites. We also receive information from affiliated companies
within Dhiaan Global Associates LLP, as well as business partners and other
third-parties, which help us improve our platform and associated tools and
services, update and maintain accurate records, potentially detect and
investigate fraud, and more effectively market our services.
How is your personal information shared?
Your personal information may be shared to help you book your travel and/or
vacation, assist with your travel and/or vacation stay, communicate with you
(including when we send information on products and services or enable you
to communicate with travel providers and/or property owners), and complywith the law. The full Privacy Statement details how personal information is
shared below.
What are your rights and choices?
You can exercise your data protection rights in various ways. For example,
you can opt out of marketing by clicking the “unsubscribe” link in the emails, in
your account as applicable, or contacting our customer service.
Our Privacy Statement has more information about the options and data
protection rights and choices available to you.
How to contact us
More information about our privacy practices is in our full Privacy Statement.
You can also contact us as described below in the “Contact Us” section to ask
questions about how we handle your personal information or make requests
about your personal information.
*****************************
Privacy Statement
Categories of Personal Information We Collect
Use of Personal Information
Sharing of Personal Information
Your Rights and Choices
Security
Record Retention
Cookie Statement
Contact Us
Updates to Privacy Statement
Categories of Personal Information We Collect
When you use our platform, or associated tools or services, we may collect
the following kinds of personal information from you as needed:
Name, username, email address, telephone number, and home,
business, and billing addressees (including street and pincode)
Government issued Identification required for booking or identity
verification, such as passport, driver’s license, Aadhar, and country of
residence (for travel insurance purposes), and for vacation property
owners, tax identification number,Payment information such as payment card number, expiration date,
billing address, and financial account number
Travel-related preferences and requests such as favourite destination
and accommodation types, and special dietary and accessibility needs,
as available
Loyalty program and membership information
Birth date and gender
Geolocation
Images (including facial photographs), videos, and other recordings
Social media account ID and other publicly available information
Communications with us (such as recordings of calls with customer
service representatives for quality assurance and training purposes)
Searches you conduct, transactions, and other interactions with you on
our online services
The searches and transactions conducted through the platform
Data you give us about other people, such as your travel companions or
others for whom you are making a booking
Information we receive about you from other third parties such as our
business and affiliate partners and authorized service providers which
may include updated contact information, demographic information,
interests, and purchase history, which we may add to your account or
profile and use for market research and analysis
Use of Personal Information
We use your personal information for various purposes described below,
which depend on the site you visit.
Your Use of Online Sites, Apps, and Services:
Book the requested travel or enable vacation property booking
Provide services related to the booking and/or account
Create, maintain, and update user accounts on our platform and
authenticate you as a user
Maintain your search and travel history, accommodation, and travel
preferences
Enable and facilitate acceptance and processing of payments, coupons,
and other transactions
Administer loyalty and rewards programs
Collect and enable booking-related reviews
Communications and Marketing:
Respond to your questions, requests for information, and process
information choicesEnable communication between you and the travel supplier like hotels
and vacation property owners
Contact you (such as by text message, email, phone calls, mail, push
notifications, or messages on other communication platforms) to provide
information like travel booking, confirmations and updates, for marketing
purposes, or for other purposes as described in this Privacy Statement
Market our products and services, optimize such marketing to be more
relevant to you, and measure and analyse the effectiveness of our
marketing and promotions
Other Business Purposes and Compliance
Conduct surveys, market research, and data analytics
Maintain, improve, research, and measure the effectiveness of our sites
and apps, activities, tools, and services
Monitor or record calls, chats, and other communications with our
customer service team and other representatives, as well as platform
communications between or among partners and travellers for quality
control, training, dispute resolution, and as described in this Privacy
Statement
Create aggregated or otherwise anonymized or deidentified data, which
we may use and disclose without restriction where permissible
Promote security, verify identity of our customers, prevent, and
investigate fraud and unauthorized activities, defend against claims and
other liabilities, and manage other risks
Comply with applicable laws, protect our and our users’ rights and
interest, defend ourselves, and respond to law enforcement, other legal
authorities, and requests that are part of a legal process
Comply with applicable security and anti-terrorism, anti-bribery, customs
and immigration, and other such due diligence laws and requirements
Operate our business using lawful business purposes and as permitted
by law
Lawful bases for processing:
We will collect personal information from you only
(i) where the personal information is necessary to perform a contract
with you (e.g., manage your booking, process payments, or create
an account at your request)
Where the processing is in our legitimate interests and not
overridden by your rights (as explained below), or
Where we have your consent to do so (e.g., sending you marketing
communications where consent is required). In some cases, we will
have a legal obligation to collect personal information from you such
(ii) (iii) as where it is necessary to use your transaction history to complete
our financial and tax obligations under the law.
If we ask you to provide personal information to comply with a legal
requirement or to perform a contract with you, we will make this clear at the
relevant time and advise you whether the provision of your personal
information is mandatory or not (as well as of the possible consequences if
you do not provide your personal information).
We may in some cases use automated decision-making, for example, in
relation to assessing fraudulent transactions or suspicious activity on our site.
As part of this processing, automated decisions may be made by putting your
personal information into a system and the decision is calculated using
automatic processes. If you pose a fraud risk, this may affect your ability to
book on our site. You may have rights in relation to automated decision
making, including the ability to request a manual decision-making process
instead or contest a decision based solely on automated processing.
If you want to know more about your data protection rights, please see
the Your Rights and Choices section below.
Sharing of Personal Information
We share your personal information as described below and in this Privacy
Statement, and as permitted by applicable law.
Classic Escapes. We share your personal information within the
Dhiaan Global Associates LLP companies, listed
at https://www.classicescapes.in/. Dhiaan Global Associates LLP share,
access and use your personal information as described in this Privacy
Statement.
Third-party service providers. We share personal information with
third-parties in connection with the delivery of services to you and the
operation of our business (for example, to provide credit card
processing, customer service, business analytics, and fraud prevention
and compliance services, and to serve you with advertising tailored to
your interests). These third-party service providers are required to
protect personal information we share with them and may not use any
directly identifying personal information other than to provide services
we contracted them for. They are not allowed to use the personal
information we share for purposes of their own direct marketing (unless
you have separately consented with the third-party under the terms
provided by the third-party).Travel suppliers. We share personal information with travel-related
suppliers such as hotels, airlines, car-rental companies, insurance,
vacation-rental property owners and managers, and where available,
activity providers, rail, or cruise lines who fulfill your booking. Please
note that travel suppliers may contact you to obtain additional
information if and as required to facilitate your booking or to otherwise
provide the travel or associated services.
Business partners and offers. If we promote a program or offer a
service or product in conjunction with a third-party business partner, we
will share your information with that partner to assist in marketing or to
provide the associated product or service. In most of those cases, the
program or offer will include the name of the third-party business
partner, either alone or with ours, or you will be redirected to the
website of that business with notice. An example of such a business-
partner relationship would be a third-party loyalty program for which you
could earn points by completing a booking on our platform.
Other Third-Parties.When you access certain features like Facebook’s
“Like” button or a single sign-on that allows you to login with your social
media credentials to our online services, you will share information with
the third-party, like a social media company, such as the fact that you
have visited or interacted with us.
Legal rights and obligations. We may disclose your personal
information to enforce our policies, or where we are permitted (or believe
in good faith that we are required) to do so by applicable law, such as in
response to a request by a law enforcement or governmental authority,
in connection with actual or proposed litigation, or to protect and defend
our property, people and other rights or interests. We may also share
your personal information pursuant to a subpoena or other legal request,
or as necessary to remit certain taxes in the course of processing
payments as required by law or legal process.
Corporate transactions. We may share your personal information in
connection with a corporate transaction, such as a divestiture, merger,
consolidation, assignments or asset sale, or in the unlikely event of
bankruptcy. In the case of any acquisition, we will inform the buyer it
must use your personal information only for the purposes disclosed in
this Privacy Statement.
Your Rights and Choices
You have certain rights and choices with respect to your personal information,
as described below:If you have an account with us, you may change your communication
preferences by either emailing us at info@d-globalassociates.com or
contact our customer service.
You can control our use of certain cookies by following the guidance in
our Cookie Statement in this Privacy Statement.
If you no longer wish to receive marketing and promotional emails, you
may unsubscribe by clicking the ‘unsubscribe’ link in the email or
contacting our customer service. Please note that if you choose to
unsubscribe from or opt out of marketing emails, we may still send you
important transactional and account-related messages from which you
will not be able to unsubscribe.
If we are processing your personal information on the basis of consent,
you may withdraw that consent at any time by contacting us.
Withdrawing your consent will not affect the lawfulness of any
processing that occurred before you withdrew consent and it will not
affect our processing of your personal information that is conducted in
reliance on a legal basis other than consent.
For questions about privacy, your rights and choices, and in order to make a
request to amend or update your information, or to inquire about deletion,
please contact our customer service.
In addition to the above rights, you may have the right to complain to a data
protection authority about our collection and use of your personal information.
However, we encourage you to contact us first so we can do our best to
resolve your concern. You may submit your request to us using the
information in the Contact Us section. We respond to all requests we receive
from individuals wanting to exercise their personal data protection rights in
accordance with applicable data protection laws.
Security
We want you to feel confident about using our platform and all associated
tools and services, and we are committed to taking appropriate steps to
protect the information we collect. While no company can guarantee absolute
security, we do take reasonable steps to implement appropriate physical,
technical, and organizational measures to protect the personal information
that we collect and process.
Record Retention
We will retain your personal information in accordance with all applicable laws,
for as long as it may be relevant to fulfill the purposes set forth in this Privacy
Statement, unless a longer retention period is required or permitted by law.We will deidentify, aggregate, or otherwise anonymize your personal
information if we intend to use it for analytical purposes or trend analysis over
longer periods of time.
The criteria we use to determine our retention periods include:
The duration of our relationship with you, including any open accounts
you may have with Classic Escapes, or recent bookings or other
transactions you have made on our platform
Whether we have a legal obligation related to your personal information,
such as laws requiring us to keep records of your transactions with us
Whether there are any current and relevant legal obligations affecting
how long we will keep your personal information, including contractual
obligations, litigation holds, statutes of limitations, and regulatory
investigations
Cookie Statement
Types of cookies and similar technologies
Cookies
Cookies are small pieces of text sent as files to your computer or mobile
device when you visit most websites. Cookies may be delivered by us (first
party cookies) or delivered by a third-party partner or supplier (third-party
cookies). Cookies are either session cookies or persistent cookies. Session
cookies enable sites to recognize and link the actions of a user during a
browsing session and expire at the end of each session. Persistent cookies
help us recognize you as an existing user and these cookies are stored on
your system or device until they expire, although you can delete them before
the expiration date.
Other similar technologies
Web beacons, gifs, and clear gifsare tiny graphics, each with a
unique identifier that are embedded invisibly on sites and in emails.
Web beacons allow us to know if a certain page was visited or if ad
banners on our sites and other sites are effective. We also use web
beacons in our HTML-based emails to let us know whether our emails
have been opened by recipients, which helps us to gauge the
effectiveness of certain communications, promotions, and marketing
campaigns.
Pixels are small objects embedded into a web page that are not visible
to the user. We use pixels to deliver cookies to your computer, facilitatethe log-in process, monitor the activity on our sites, and deliver online
advertising.
Tags are small pieces of HTML code that tell your browser to request
certain content generated by an ad server. We use tags to show you
relevant advertising and promotions.
Scripts are pieces of JavaScript code that launch automatically when
certain webpages load, to determine whether users view associated
advertisements.
Local Storage Objects, such as HTML 5, are used to store content
and preferences. Third-parties with whom we partner to provide certain
features on our site to display advertising based upon your web
browsing activity use Local Storage Objects to collect and store
information.
All of the technologies described above will be collectively referred to in this
Cookie Statement as “cookies”.
Classic Escapes’s use of cookies
we use cookies for a number of reasons, including to:
Help us improve your experience when visiting our sites
Fulfil transactions and ensure our sites perform as intended
Remember your preferences, such as language, region, or currency
Provide you with relevant advertising and analyse performance of the
ads
Enable you to return to previous travel searches
Identify errors on our sites
Help with data protection and potentially detect and investigate
malicious or
fraudulent activity
Help us understand traffic to our site, including time and date of the
visit, time and date of the last visit, and other information
Analyse how well our sites are performing
Types of information collected by cookies
The types of information that we collect through cookies include:
IP address
Device ID
Viewed pages
Browser type
Browsing information
Operating system
Internet Service Provider
Whether you have responded to, or interacted with, an advertisement Referring or referred links or URLs
Features used and activities engaged in on our sites and in our apps
See the Categories of Personal Information We Collect section above for
more information on what types of information are collected automatically.
Types and functions of cookies
Essential Cookies
Certain cookies are required or “essential” for our sites to function as
intended. Essential cookies are necessary for you to navigate our site and use
certain features like logging in to your account and managing your bookings.
These cookies are also used to remember security settings that allow access
to particular content. Lastly, we use essential cookies to collect information on
which web pages visitors go to most, so we can improve our online services.
You are not able to opt out of essential cookies.
Other Types of Cookies
We also use other types of cookies to make our site engaging and useful to
you:
Functional Cookies. We want to make sure when you visit our site,
your preferences (such as your preferred language), settings, and
previous searches are remembered.
Analytics Cookies. We use analytics cookies to:
Understand our site’s performance and how it is used, including the
number of visitors, how long you stay on the site, and which parts of the
site you visit. We can see details about how visitors interacted with the
site, like the number of clicks visitors made on a given page, their
mouse movements and scrolling activity, the search words visitors
used, and the text visitors enter into various fields
Test different designs and features for our site
Monitor how our visitors reach our sites
Determine effectiveness of our advertising
Improve our services, including your experience on our site
For analytics, our third-party service providers may use cookies to perform their
services and may combine the information that they collect about you on our
sites with other information that they have collected. For example, we use
Google analytics cookies to monitor the performance of our sites. Our ability to
use and share information collected by Google Analytics about your visit to
our sites is restricted by the Google Analytics Terms of Use and the Google
Privacy Policy. This Cookie Statement does not cover such third-parties’ use
of your information.Some analytics cookies can perform tasks essential and/or functional to online
services like enabling site improvements and testing changes on a site.
Advertising Cookies. Classic Escapes and our third-party advertising
partners may use advertising cookies to show you advertisements both
on and off our sites that are based on your interests. We may allow
third-parties to collect information about your online activities through
cookies to perform their services and may combine the information that
they collect about you on our sites with other information that they have
collected. These third-parties include business partners who collect
information when you view or interact
with one of (1) their advertisements on our sites or (2) our advertising or
booking information on their sites and advertising networks, which
collect information about your interests when you view or interact with
one of the advertisements or tracking mechanisms they place on many
different sites on the Internet. Our partners may make assumptions
about your interests, characteristics, or preferences and add you to
groups based on those assumptions in order to show you tailored
advertisements. Classic Escapes does not have access to the cookies
these third-parties may use to collect information about your interests,
and the information practices of these third-parties are not covered by
this Cookie Statement, part of our Privacy Statement.
Your information choices
You can choose not to receive tailored online advertising on this site and other
sites and learn more about opting out of having your information used for
tailored advertising purposes by accessing one of the following resources:
For EEA, Switzerland, and UK: http://www.youronlinechoices.eu/
For Canada: http://youradchoices.ca/choices/
For U.S. and rest of world:
o http://www.aboutads.info/choices/
o http://optout.networkadvertising.org/
Note that if you choose not to receive tailored ads, you will still see online
advertisements, but they will be general and less relevant to you.
How can you manage your cookies?
You can set or amend your web browser controls to accept or refuse cookies
whenever you like, but please remember if you do choose to reject cookies,
your access to some of the functionality and areas of our site may be
restricted.Do-Not-Track Signals and Similar Mechanisms.
Some web browsers may transmit "do-not-track" signals to sites with which
the browser communicates. Because of differences in how web browsers
incorporate and activate this feature, it is not always clear whether users
intend for these signals to be transmitted, or whether users are even aware of
them. Participants in the leading Internet standards-setting organization that is
addressing this issue are in the process of determining what, if anything, sites
should do when they receive such signals. We currently do not take action in
response to these signals. If and when a final standard is established and
accepted, we will reassess our sites’ responses to these signals and make
appropriate updates to this Cookie Statement.
Contact Us
If you have any questions or concerns about our use of your personal
information, or wish to inquire about our personal handling practices, please
contact our customer service at customerservices@classicescapes.in
Updates to Statement
We may update this Statement in response to changing laws or technical or
business developments. If we propose to make any material changes, we will
notify you by means of a notice on this page. You can see when this
Statement was last updated by checking the last updated” date displayed at
the top of this Statement.
